Forgotten Password, Login Issues and Error Message
This lesson will show you how to request your forgotten password, and help you troubleshoot common login issues.
Forgotten Password
You will first need to hover over Login, then you can click on the 'forgot password?' link...
Request Reset
Then enter your E-Mail Address, and click on the 'Request Password Reset' button. An email will be sent to that address with any existing login information.
If You Get the Yellow Error Message:
If this is the screen that you are seeing when you are attempting to login, then the email and password combination you have entered doesn't match any that we have on file.
- Make sure that the email you have entered is the one that your Planning Center notifications are sent to, and not another that you may have.
- Make sure that the emal you have entered doesn't have any spaces in it. (Try typing it from scratch if it's been auto-filled).
- Make sure that the password that you have entered is the correct one. Click on the 'forgot password?' link to have the correct one sent to you.
If Your Screen Resets Without an Error Message:
If you enter your password, and the screen resets without an error message, here are a few things that you can try.
- Make sure that you disable any cookie blockers that you might have
- Please disable any plugins that might be hindering you
- Make sure that Planning Center is added as a trusted site in your web browser
- Check and see if your security software or network settings are blocking you from logging in.