Declined Payments or Delayed Checks

When you receive a payment failure notice about a check not coming in the mail, there are a few options you have, and they depend on what you've done so far:

If you've already sent the check...

1. Wait it out another day or two to see if it arrives in the mail. Your account is safe for at least 3 or 4 days before anything gets shut down (we NEVER cancel someone's account. The worst that would happen is it would get an "expired" banner and you would not be able to use it until a payment came through).
2. Contact us to let us know that the check is in the mail. We'll keep an eye out for it.

If you haven't sent the check...

1. Go into 'settings' and click on 'Billing Options' on the left to change your payment method to credit card. If it is the day the payment is due and a check hasn't come, it will probably be at least a few days, even a week until it arrives to us in the mail. Sometimes it's best to try to cut the check for the next month and just pay by credit card this time.
2. Let us know that you haven't sent it yet and what your arrangements are.

All credit cards on file are automatically charged on the date the payment is due. If the charge is declined, it means the credit card company/bank declined it. Often, if you rerun the card, it will go through right away. If the card declines more than once, we recommend you speak with someone from your credit card company.

Please note that we CANNOT rerun a card for you. It has to be done manually by you. Here is the process to rerun a credit card:

1. Log in, and click on 'settings' in the upper right corner
2. Click on 'Billing Options' on the left sidebar.
3. Enter the card number and expiration date again
4. Click on Change Payment Method, and the card will automatically and immediately run again.